We created ClickUp out of the frustration we experienced with other project management platforms. No matter how many options we tried, we were never able to find a platform that could fully support our needs. 

Issues with other products included:

  • The platforms were either way too simplistic, or ridiculously complex
  • They lacked intuitiveness (difficult on-boarding, frustrating to use afterwards)
  • They quickly became bulky, cluttered, and unmanageable
  • We could never incorporate our entire workflow into one project management software, leading us to rely on two or three to do one job

Our mission is to solve these problems with ClickUp's six core differentiators: 

1. Design

At the end of the day, beautiful design is great, but it only matters when it also makes user experience exceptional

ClickUp's core platform is based entirely around providing a perfect user experience. This translates into more efficiency and productivity, less headaches, and a product you're sure to fall in love with. 

2. Customer Service

We believe that, in general, customer service sucks. We also believe that it shouldn't be that way. We truly care about our users more than anything in the world, and we'll go above and beyond to prove it.

Our customer support team is working every day of the week to ensure that you get the answers you need as quickly as possible. Reach out to us at help@clickup.com, and we'll get back to you ASAP!

3. Customization

ClickUp empowers you to manage your workflow independently with literally dozens of customizable features. Each Space and Project has its own set of optional features to choose from. 

With ClickUp's customization options, you can decide what is and is not visible within your project management platform, cutting out the clutter so you can get to work.

4. Features & Functionality

We're committed to providing transparency when it comes to the additions we plan for ClickUp. Check out our roadmap to see where we're heading next.

Due to our rich customization options, the platform will never become bloated as our list of features grows.

Not seeing a feature or integration that you need? Let us know on our feedback request page. Our management checks for new feedback often, so this is the best way for us to get a sense of which new features and integrations our users would most like to see.

5. Built for Everyone 

Traditionally, teams and individuals use more than one project management product to accomplish their workflow. For example, they'd use Todoist for a to-do list, Invision for design, and JIRA for development. 

We believe this disconnect is a root cause for inefficiency and communication barriers between departments in your team.

Spaces provide ample customization options to ensure that ClickUp can be utilized by every organization imaginable - from marketing, to engineering, to operations, and tasks and information can be quickly shared between 

This also means you can use it for personal life organization at the same time. 

6. Hierarchy 

At the heart of project management is organization. We strongly feel that structure is broken in other platforms, which is why we created the ClickUp Hierarchy. 

At first it can be a bit daunting, but in practice it actually makes life much easier.  Once you start with structure, you'll always have it. And once you have it, you'll love it!

Check out this page for more tips on how to be productive with ClickUp.

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