This doc covers how to further troubleshoot connecting your email account with our Email in ClickUp [ClickApp] using IMAP

IMAP Settings

Your IMAP settings will be dependent on the email service you use. Typically you can find these settings within your email account settings or on your email providers help docs.

Here are some quick links to the most popular domains
Outlook/M365/Exchange - Gmail - Yahoo

Password

If your email address requires two-factor authentication or Multi-factor authentication, you may need to use an app password when authorizing via IMAP.

An app password is a 16-digit passcode that gives an app or device permission to access your account. This passcode is generated within your Email provider's settings and then copied into ClickUp.

Here's an example on generating an Outlook app password:

1) Navigate to Microsoft's security page here
2) Select Get started under Advanced Security options:

3) Next, select create a new app password as seen below:

4) Once your app password is generated, enter it into the password section of your IMAP settings!

General troubleshooting

  • If you are using an alias, please enter your actual email address.

  • Double-check your formatting for any spelling errors or extra characters. This includes spaces at the end of any fields.

  • If the account can only be accessed via a corporate network or is blocked by a firewall, we will be unable to connect.

Microsoft Exchange specific details

Requirements

  • ActiveSync must be enabled. When connected we will appear as a mobile device named python-EAS-Client 1.0. You can read more about Exchange's ActiveSync setting here.

  • If Mobile device management (MDM) is used on the server, we will need to be exempt from provisioning.

Autodiscovery

  • If autodiscovery is enabled and available, we will attempt to use it. Otherwise, we will require the email server connection settings. You will be prompted for this if this is the case.

  • To test your Exchange server's Autodiscovery capabilities, visit this doc: Testing Exchange Autodiscovery.


If you have further issues, don't hesitate to let us know at help@clickup.com - we're happy to help!

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