Okay to start this off - I'm not even going to pretend like this is simple. I mean it is JIRA, right? 

Instead of a normal one-click authorization, of course, JIRA makes this process ridiculously complicated.  

But hang in there - I promise it'll be worth being able to use ClickUp instead of being stuck in 1999.

Here we go, we're in this together! 

Start Import in ClickUp

1. Go to Settings 

2. Click Import 

3. Click the JIRA  tab 

Create Application Link in JIRA

Here's where it gets really user friendly - as I'm sure you're used to with JIRA...

*if this JIRA UI looks dated to you, please see our newest import doc here

1. In JIRA, go to settings, then applications. 

2. Click Application links in the left sidebar

3. Paste the URL https://clickup.com/jira and click Create new link 

4. In the popup, check the box for Use this URL and click Continue 

5. Enter application name ClickUp and click Continue 

6. Paste your entire JIRA URL into the ClickUp field and press Next 

Setup Application Link to Import into ClickUp

1. Click the edit icon to edit the application link you just created

2. Click the Incoming Authentication tab in the left side

3. Paste clickupclient into the Consumer Key field

4. Paste ClickUp into the Consumer Name field

5. Scroll down, and paste your key (from ClickUp) into the Public Key field

6. Click Save then click Import 

Structuring your ClickUp import (EASY PART)

You made it! It's all downhill from here, my friend. 

Step 1: Import Projects

On the left side of the screen, you'll see all of your JIRA projects. 

On the right side, you choose what to do with the JIRA projects from the left. You have the following options:

  • Import into existing Space (import the project into a Space you already created)
  • Import into new Space (import the project into a brand new Space)
  • Don't import project

What happens to my custom workflow statuses and subtasks

When you import JIRA projects, we'll automatically import your statuses as well as any subtasks that you had in Jira! 🙌

Step 2: Import Users

On the left side, you'll see all the users from your JIRA import. 

On the right side, you have options for what to do with these users. 

  • Select a user: use this when the JIRA user is already on your team
  • Invite user by email: use this if the JIRA user isn't currently on your team
  • Don't import user

If I don't import users, can I do it later? 

Not really. Of course, you can always add users later, but they won't be mapped to your JIRA import. That means, their previous comments and assigned tasks won't be associated with their new account. This is why we highly recommend mapping all users that are going to be using ClickUp.

Step 3: Options 

  • Separate JIRA issue types into separate ClickUp lists: JIRA can have types of tasks (ie. Bugs, Tasks, New features, etc) - with this option enabled, we'll separate these tasks into different ClickUp lists
  • Import custom fields from JIRA! We can import the following custom fields:
    - labels
    - multi checkboxes
    - multi select
    - date picker
    - datetime
    - select
    - radio buttons
    - sprint
    - epic link
    - float
    - text area
    - text field
    - url
    - user picker

WOOHOO! If you're still with me, I personally congratulate you. I mean I had to do this too just to write this damn doc. 

The good news is you'll never have to do that again.

Getting an error? Check your JIRA permission settings:

  1. Navigate to Jira Settings -> Issues -> Permission Schemes
  2. Click 'permissions' on the scheme that covers the Jira projects you are trying to import
  3. Make sure that the 'Browse Projects' permission is granted to 'All Users'
  4. Repeat steps 2 & 3 as needed for each permission scheme. 

If you're done with your import and are ready to move stuff around, make sure to take advantage of our Multitask Toolbar!

Welcome to ClickUp. 

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